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    RETURN / REFUND POLICY

    Thank you for choosing Tecno Shop. We believe in providing the best product along with service and ensuring customer satisfaction. If you have any problem related to your purchase please feel free to call us at 09638776600（Sat-Thu: 09:30am-6:00pm） or, send us an email at [email protected]

    In general the return window remains open for 3 days from the purchase date and after that the product is automatically entitled with warranty as per TECNO.

    An item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:  

    •       Was delivered in a physically damaged condition
    •       Has missing parts or accessories
    •       Is different from what was ordered or described in the website

    Please note that Products displayed at any offer or campaign or sale and marked as "non-returnable" on the product detail page cannot be returned or will not come under refund policy.

    All items must be returned in their original condition, with price tags intact (if any), user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return/ pickup if the item(s) are not returned according to the policy mentioned against each category.

    For electronic devices please remove any stored personal information (Picture, video, Messages etc) or any modifications (password, screen lock pattern etc) before returning the product.

     

    CANCELLATION & REFUND

    1. Delivery of the ordered items is subject to availability of the product. Tecno Shop  authority may cancel any order within three working days if the stock of the ordered item(s) is temporarily      unavailable after consultation with the customer.
    2. If the customer agrees to wait for the availability of the stock of the product (s), the order may remain in open/processing/hold status for a maximum of 14 days.
    3. In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, provided the order has not received any cashback or is not under any offer/ campaign. If received, the cashback/ offer amount will be adjusted with the refund amount. Refunds may take upto 14 working days.
    4. Once the order is confirmed, if the order is cancelled by customer request and the payment is made online, salextra.com.bd will charge online payment transaction processing fee while disbursing the refund.

    RETURN/REPLACEMENT GUARANTEE MAY NOT BE APPLIED IN ANY OF THE FOLLOWING CONDITIONS

    1. There is any physical damage that are made intentionally or accidentally
    2. Incidental damage due to malfunctioning of product
    3. Any consumable/ unauthorized item which has been used or installed
    4. Products with tampered or missing serial / UPC numbers
    5. Any damage/defect which is not covered under the manufacturer's warranty
    6. Any product that is returned without all original packaging and accessories, including the box, TECNO packaging if any, and all other items originally included with the product(s) delivered.

    Replacement of the product is subject to availability of the same on TECNO Shop. If not found, customers may be asked for a refund or any other modality agreed by both parties. Shipping charges or the courier expense made for the product return is non-refundabl

     

    PRIVACY Policy

    Welcome to Tecno Shop and thank you for choosing Tecno as your favorite device. Customer privacy is extremely important to us and our community and this privacy policy to help you to understand what information we are using about our customers & how we are keeping it safe

     

    HOW WE COLLECT & USE CUSTOMER INFORMTION

    • Profile Information: Once you place an order at Tecno Shop, We collect your name, details and contact information in order to deliver the product you ordered to your doorstep.
    • Location: Our website will prompt you to enter your city so that we can customize our service availability specific to the city that you are in.
    • Transaction Information — If your selected method of payment is online payment or any MFS, we will record your transaction history. But we do not get access to or save any of your confidential payment information such as card number.

     

    INFORMATION WE COLLECT

    • Cookies & Browser Storage — A cookie is a type of information that a website puts on your computer, in order to remember something about you at a later time. When someone visits our website, we use cookies to track the number of visitors to our website and to help us to improve the overall visitor experience. These cookies do not collect or store any personally identifiable information. You may delete and block all cookies from this site, but parts of the site will not work. Our website uses cookies & browser storage to save location settings & other preferences. This also helps us to remember the products you have added to your cart without logging in.
    •  We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads. You can disable these advertising cookies by opting out at http://www.google.com/privacy_ads.html.

     

    HOW WE USE INFORMATION

    • Platform development & Improvement: we use data to make our website, shop.tecnomobilebd.com easier 7 comfortable to use. Our goal is to make shopping easy & fun.
    • Create a Safe & Trusted Environment: we use the safest mechanisms to ensure data safety of our customers. We never share our customer data with any third-party partner that does not meet our privacy policy requirements or may abuse such data by spamming our customers. All of our data is stored in a secured cloud server.
    • Personalized Experience & Recommendations: we also use data from your browsing & transaction history to recommend products that you may like. This helps our customers to discover products that they might like from our different range of products.

     

    TRANSPARANCY & INFORMATION MODIFICATION

    If you want to change any of the information provided please call us at 09638776600（Sat-Thu: 09:30am-6:00pm） or you can email us at [email protected] We will make necessary changes as per your requirement and adjust accordingly. 

     

    SECURITY

    • All of our business data, including customer transaction data, is stored in secured cloud based servers. All of our servers are protected with firewalls and enhanced protocols. If you have found any  issues in our application or have any concerns regarding data security, please contact us at [email protected]
    • No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

     

    CHILD POLICY

    Our goal at Tecno Shop is to make shopping easier, however we require adult confirmation for any orders or transactions created by children below the age of 14. If our customer service agents are not able to verify the age of a customer when confirming the order, the order may not be processed. Children at age 14 can place an order at shop.tecnomobilebd.com with the consent of parents or under direct supervision of them.

     

    CHANGE IN PRIVACY POLICY

            ●  This page is the most updated version of our privacy policy & our team may update this policy from time to time to improve our customer experience.

            ●  This policy was last updated on April 17, 2023